Under normal circumstances, products will be shipped within 48 hours of placing an order.
The following situations may affect the delivery date:
- Wrong address or missing information may lead to undeliverable mail and affect delivery time. The purchaser is responsible for the loss of products during shipment. Please ensure that the mailing address is full and correct when placing an order.
- Orders placed during Public Holidays will experience some delays.
- Other temporarily or unexpected events (and unpredictable and unavoidable situations) will affect the delivery date.
Return/ Exchange Services:
- One-time online return or in store exchange is permitted within 14 days of delivery.
- Online return/exchange services: Please contact us through our email or WeChat (ID: mikihousevancouver) for more information.
- In store exchange services: local store will only accept exchanges, does not issue refunds.
- A 15% Restocking fee will be charged on the price of returning item.
Online return procedures:
Download PRODUCTS RETURN FORM
The following issues do not warrant for a return/exchange. We appreciate your understanding.
- Colour differences: The material of the clothes, colour of the monitor screen, etc. may cause a slight difference in colour. The actual product in shipment is the correct colour.
- Sizing: Measurements are based on average sizing. Each individual may measure each product differently. Differences within 2-3 cm is normal and is not a reason for return.
- Final sale items: For hygienic and safety reasons, the following products are not returnable/exchangeable.
- a. All newborn items such as Hadagi and baby coveralls/shortalls (size 50-90cm)
- b. Towels/ boxed towels
- c. Underwear
- d. Tableware - Eating utensils/water bottles/cups/bowls
- e. Baby chair/Baby bathtub
- f. Socks/room shoes
- g. Toys
- h. Pillows
- i. Play pads
- j. Blankets
- k. Hair accessory
- l. Skincare
- m. Bib
- n. Pyjama
- o. All sale items are final sale and shoes that are on sale will not come with a shoebox
- Returns without “Return Authorization Number” will not be accepted.
If the product does not meet our Return/ Exchange policy, we reserve the rights to refuse the return/exchange of the products.
- If there is a price discrepancy between the local store and the online store, prices cannot be adjusted for the difference.
- If the product become on promotion within 14 days of placing the order (only for online store and if the product is in stock), we will reimburse the difference into credit note format.
Address： #160-11181 Voyageur Way, RICHMOND, British Columbia, V6X 3N9